CUPS Calgary is committed to protecting the privacy, confidentiality, and security of personal information collected from our stakeholders, which include clients, donors, funders, staff, volunteers, practicum students, partner organizations, community members, and website users. We manage all personal information in alignment with Alberta privacy laws.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us online, including through our website; www.cupscalgary.com
This policy applies to CUPS Calgary and to any person providing services on our behalf. A copy of this policy will be provided to any Stakeholder upon request.
Definitions
For the purposes of this Privacy Policy:
- Account: A unique account created for you to access parts of our services.
- Affiliate: Any entity that controls, is controlled by, or is under common control with CUPS.
- Cookies: Small data files placed on your device to improve your experience.
- Country: Canada (specifically the province of Alberta).
- Device: Any internet-connected device such as a phone, tablet, or computer.
- Personal Data: Any information that can be used to identify you.
- Service: The website operated by CUPS Calgary and related services.
- Service Provider: Third parties that process data on our behalf.
- Usage Data: Data collected automatically, such as your IP address or browser type.
- You: The individual accessing our services or on behalf of a company or organization.
What Is Personal Information?
“Personal information” refers to information about an identifiable individual. This can include, but is not limited to:
- Identity Information: Name, email address, phone number, mailing address.
- Usage Data: IP address, browser type/version, time spent on pages, referral sources.
- Donation Information: Payment data (processed securely through third-party providers).
- Communication Preferences: Subscription choices and interaction with our emails.
- Voluntary Information: When you complete surveys, forms, or provide testimonials.
How Do We Collect Information?
We may collect your personal information:
- Directly from you through the information you share voluntarily when completing any registration, donation, or feedback forms on our website.
- Automatically through cookies and analytics when you visit our website.
- From a third party with your consent, or as permitted by law.
Use of Your Personal Data
CUPS Calgary (“CUPS”) collects and uses your personal information for the following purposes:
- To provide access to services and information.
- To process donations and issue tax receipts.
- To contact you about CUPS services, campaigns, donation opportunities, or events (unless you have opted out).
- To send newsletters, invitations, or updates.
- To respond to inquiries or service requests.
- To evaluate and improve our programs, services, and website.
- For internal reporting, evaluation, or research.
- To meet legal, regulatory, and funding requirements.
- For business operations.
- For other purposes with your consent.
We collect only the information necessary for the purposes outlined in this policy and inform you at or before the time of collection.
We may share your Personal Data in the following circumstances:
- With service providers.
- In connection with organizational changes (e.g., mergers, restructuring).
- With affiliates.
- With trusted partners.
- With other users (e.g., public areas on our website).
- With your consent.
Retention of Your Personal Data
CUPS will retain your Personal Data only as long as necessary for the purposes outlined in this Privacy Policy. Usage Data may be retained longer for internal analysis, to strengthen security, improve our services, or meet legal obligations.
Transfer of Your Personal Data
Your information may be processed or stored on servers located outside Alberta or Canada. By using our website and providing your information, you agree to such transfers. CUPS ensures that adequate data protection and security measures are in place for all transfers.
Delete Your Personal Data
You have the right to request the deletion of your Personal Data. Contact us to update, amend, or delete your data, and we will assist in fulfilling your request in accordance with applicable laws.
Disclosure of Your Personal Data
Organizational Changes
If CUPS Calgary is involved in a merger, acquisition, or asset transfer, your Personal Data may be part of the transferred assets. We will provide notice before any such transfer and before your Personal Data becomes subject to a different privacy policy.
Legal Obligations
Under certain circumstances, CUPS may be required to disclose your Personal Data to comply with legal obligations or in response to valid requests by public authorities (e.g., a court or government agency).
Other Legal Requirements
CUPS may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of CUPS
- Prevent or investigate possible wrongdoing in connection with our services
- Protect the personal safety of users or the public
- Protect against legal liability
Security of Your Personal Data
Protecting your personal information is a top priority at CUPS. We use industry-standard security measures to safeguard your data. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute protection. We remain committed to continuously improving our security practices to keep your information safe.
Usage Data
CUPS Calgary (“CUPS”) collects Usage Data automatically when you interact with our website or services.
Usage Data may include details such as your device’s Internet Protocol (IP) address, browser type and version, the pages of our website you visit, the time and date of your visit, time spent on those pages, unique device identifiers, and other diagnostic data.
When you access our services via a mobile device, we may automatically collect certain information, including (but not limited to) the type of mobile device used, unique mobile device ID, mobile IP address, mobile operating system, the type of mobile internet browser, unique device identifiers, and other diagnostics.
We may also collect information sent by your browser each time you visit our website, as well as when you access it through a mobile device.
Cookies & Tracking Technologies
CUPS Calgary (“CUPS”) uses Cookies and similar tracking technologies to monitor activity on our website and store certain information. These tracking technologies, such as beacons, tags, and scripts, help us collect and analyze data to improve the functionality, usability, and overall experience of our website and services.
The technologies we use may include:
- Cookies or Browser Cookies: A Cookie is a small file placed on your device. You can configure your browser to refuse all Cookies or to notify you when a Cookie is being sent. However, if you choose not to accept Cookies, certain parts of our website may not function properly. Unless you’ve adjusted your browser settings to refuse Cookies, our website may use them as intended.
- Web Beacons: Some sections of our website and emails may contain small electronic files known as web beacons. These allow CUPS to, for example, count users who visit specific pages or open an email, and to collect other related website statistics (such as monitoring the effectiveness of email campaigns).
Cookies may be either “Persistent” or “Session” Cookies:
- Persistent Cookies remain on your computer or mobile device after you go offline.
- Session Cookies are deleted as soon as you close your web browser.
We use both types of Cookies for the following purposes:
- Necessary / Essential Cookies
- Type: Session Cookies
- Administered by: CUPS
- Purpose: These Cookies are essential to provide services available through our website and to allow access to secure areas. They help authenticate users and prevent fraudulent use of accounts. Without these Cookies, the services you’ve requested cannot be provided.
- Cookies Policy / Notice Acceptance Cookies
- Type: Persistent Cookies
- Administered by: CUPS
- Purpose: These Cookies remember whether you have accepted our use of Cookies.
- Functionality Cookies
- Type: Persistent Cookies
- Administered by: CUPS
- Purpose: These Cookies allow our website to remember choices you make, such as login details or language preferences, to enhance your experience and avoid re-entering information each time you visit.
For more information about the Cookies we use and your choices regarding them, please refer email us at communications@cupscalgary.com.
Third-Party Services
Our website may include features or content from third parties (e.g., social media sharing buttons, videos, or donation platforms) that use their own cookies. We encourage you to review their privacy policies. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Managing Your Cookie Preferences
You can choose to disable or delete cookies in your browser settings. Doing so may affect how certain parts of our website function.
Consent
We collect, use, and disclose your personal information with your knowledge and consent, unless otherwise permitted or required by law
By proceeding with the application process, you are consenting for us to collect, use, and disclose your personal information for the specified purposes.
You may withdraw your consent at any time, subject to legal or contractual restrictions. We will inform you of any implications if you choose to do so.
Collection of Employee and Volunteer Information
We collect personal information for employment or volunteer purposes (e.g., hiring, benefits, references) and only use it to support those relationships unless additional consent is provided.
Safeguarding Personal Information
We take reasonable steps to protect personal information from unauthorized access, loss, or misuse. Measures include:
- Secure servers and password-protected systems
- Limiting access to information on a need-to-know basis
- Secure disposal of information after it is no longer required
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law (e.g., CRA compliance for donor records).
Access to Your Information
You have the right to request access to your personal information or ask for corrections if it is inaccurate or incomplete. To make a request, please contact:
Email: Communications@CUPScalgary.com
Subject Line: Privacy Inquiry
We will respond within 45 calendar days and will notify you in advance if a fee applies or if an extension is needed.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Questions or Concerns
If you have any questions or concerns about our privacy practices, please contact:
CUPS Calgary – Communications Team
Email: Communications@CUPScalgary.com
If your concerns are not resolved, you may contact:Office of the Information and Privacy Commissioner of Alberta
Phone: 403-297-2728 | Toll-Free: 1-888-878-4044
Email: generalinfo@oipc.ab.ca
Website:www.oipc.ab.ca