Effective Date: May 5, 2025
CUPS Calgary wants to make sure your personal information is safe, private, and handled properly. This policy explains how we collect, use, and protect your information when you use our website: www.cupscalgary.com.
Who This Policy Is For
This policy applies to anyone who interacts with CUPS online, including:
- Clients
- Donors
- Staff, volunteers, and students
- Partner organizations
- Website users
What “Personal Information” Means
It’s any information that can identify you, like:
- Your name, phone number, email, or address
- Your donation information (through secure services)
- Your preferences for receiving emails or updates
- Info from surveys or testimonials you give us
- Your device details, like your IP address or browser type
How We Collect Information
We get your info in three ways:
- From you directly – When you fill out a form, make a donation, or contact us.
- Automatically – Through cookies and website tracking tools.
- From others – Only with your permission, or when the law allows it.
Why We Use Your Information
We use your information to:
- Provide services and information
- Process donations and send receipts
- Share updates about our work, events, or fundraising
- Respond to your questions
- Improve our services and website
- Meet legal and reporting requirements
We only collect what we need and will always let you know why we’re collecting it.
When We Share Your Info
We may share your information with:
- Our trusted service providers
- Affiliates or partner organizations
- Other users (e.g., if you post in a public part of our site)
- During business changes (like a merger)
- If required by law
- With your consent
How Long We Keep Your Info
We keep your info only as long as needed for the reasons listed above. Some data, like website usage, may be kept longer for research or security purposes.
Where Your Info Might Go
Sometimes, your information may be stored on servers outside Alberta or Canada. But we make sure it’s always protected, no matter where it’s stored.
Your Rights
You can:
- Ask to see your personal information
- Request corrections
- Ask us to delete your data
To do this, email: communications@cupscalgary.com (Subject: Privacy Inquiry)
Cookies and Tracking Tools
We use cookies (small files on your device) to:
- Help you log in securely
- Remember your preferences
- Improve how our website works
You can turn cookies off in your browser, but some features may not work properly if you do.
Third-Party Services
Some parts of our website (like donation tools or social media buttons) come from other companies. These may collect their own data. We’re not responsible for their policies, so check their websites for more info.
Consent
We only collect, use, or share your info if you agree, unless the law says we must. You can change your mind at any time, but it might affect the services we provide.
For Staff and Volunteers
If you work or volunteer with us, we collect your information to manage things like hiring, benefits, and training. We only use this info for those purposes unless you say otherwise.
How We Protect Your Info
We take steps to keep your data safe, including:
- Using secure servers and passwords
- Limiting access to those who need it
- Properly deleting old information
Changes to This Policy
We may update this policy over time. We’ll post any changes on our website and notify you by email or with a website notice before the changes take effect.
If you have questions contact:
Email: communications@cupscalgary.com
Subject Line: Privacy Inquiry